Delivery Information

Delivery is to the roadside only, the driver only has a legal obligation to offload the goods onto the roadside and in turn the liability and responsibility of the goods then passes to the customer.

If the vehicle shown below may be too large to delivery to your property, please contact our sales office before ordering to discuss further delivery options.


This is a typical vehicle that delivers our goods. It measures approximately 28ft in length and is approximately 8'6" wide. If required we can deliver on a 7.5 tonne truck which is slightly smaller, however this is by prior arrangement and the delivery date will have to be mutually agreed between the Customer, Playbark.com and the haulage contractor. Extra costs may apply.

Please note that the goods are unloaded from the rear of the vehicle.

Please note that goods are not delivered with a crane OR Hiab facility and can therefore not be lowered over a fence or similar. We can also not deliver to the rear of properties due to access restrictions.

However, at J&M we contract with reputable and obliging transport Companies whose drivers will endeavour to place the pallet into your driveway as long as the surface is of sound makeup such as concrete, paving or tarmac.

Please be aware that the pallet truck cannot pass over gravel or any type of rough terrain and similarly the driver cannot be expected to pull the goods up or down a sloping driveway or over curbs.

Failure to accept this responsibility will result in the goods being returned to the transport depot and a delivery charge will apply The safe passage of the Carrier's delivery vehicle is the ultimate responsibility of the delivery driver. With this in mind if the driver assesses any delivery point road or carriageway and concludes it is unsafe or unviable to access the delivery property in question, this decision of the driver is final. Therefore, it is the responsibility of the Customer and any potential purchaser to notify ourselves of any potential situation which may lead to the delivery being undelivered. Examples may include (but not exhaustive) cars parked preventing vehicle access, low growing tree branches, telephone/ electricity cables etc. Failure to accept this responsibility will result in the goods being returned to the transport depot and a delivery charge will apply.